Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to service@promdressclub.com.
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- Products & Stock
- Returns & Exchanges
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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Products & Stock
We care about your experience, so please keep in mind that most of our dresses are made from scratch. This means that our sizing standards might be a bit different from other brands. To make sure you get the best fit, we suggest checking out our size chart on the product page. Take your time to take precise measurements before choosing a size.
If, after receiving your dress, you have any fit issues, our customer service team is here for you. We're dedicated to helping you find the perfect solution.
We want you to be happy with your purchase, so please consult our size chart on the product page and take precise measurements before choosing a size. If you find yourself somewhere in between sizes, we'd love to suggest going for a custom size if that's an option for the dress. This way, we can make sure the dress fits you perfectly!
Hey, just a heads-up: things might change in terms of what we have in stock. If you see something you like, save the info — the item number, link, or image — so you can check it out later. If you can't find something we have in the store, our customer service team would be happy to chat with you about restocking options.
Also, because most of our dresses are made to order, it's best to plan ahead. Ordering at least two months in advance will make sure you get the perfect fit and will help you stay on top of the latest trends.
If you're not fully satisfied with your purchase, no worries! You've got options. For returnable items, you can always return the item for a full refund (we'll subtract the restocking fee from your refund amount). Or, if the item is available, you can just reorder it in a different size.
If you have any questions about whether an item can be returned, you're more than welcome to check the "Return Policy" section on the item's page or order details page.
We've created a size chart for dresses based on real body measurements, and we understand that they might not always match up exactly with your local sizes. To make sure you get the best fit, we suggest getting your exact body measurements and comparing them with our "Sizing Chart" on the product page.
When you order a custom-sized dress, please feel free to provide extra measurements in the "Order Note" column on the checkout page. This will help us ensure a better fit for you! We'll take a look at your request, and if we can, we'll make sure your dress fits just right.
Please take a look at the detailed care instructions for your dress in the "Product Details & Tips" section on the product page. Every dress is unique, so it's essential to follow the guidelines to help it last and keep it in great shape.
We don't have a presence on any other online platforms or websites, except for our official website. To make sure you get your order on time and enjoy our services, please place your order directly on our official website.
Returns & Exchanges
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